Shipping & Returns

PROCESSING & SHIPPING

When purchasing from ourself please be mindful that we are a small business and all products are a made to order. 

Processing time will be around 2-7 days, we will be working on your orders as soon as we can as we can not wait for you to receive this. 

Standard Shipping ( 2-4 business days) 

RETURNS

All products are handmade and may have slight variation in colours and appearance. However, this will not affect the performance. 

We have a 14-day return policy, to be eligible for a return, your product must be in the same condition that you received it, unused, and in its original packaging. 

Unfortunately due to the delicate nature of candles and wax melts breakages and damages may occur during transit. We are more than happy to replace damaged goods.

Please contact us using the "Contact Us" page or email us at octoberstudiodesigns@gmail.com if you have any questions.

CREATE RETURN

https://shopify.com/66651029789/account

Submit a return request

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

1. Log in to your account:

    1. In the Email field, enter your email address, and then click Continue.

    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

    3. Go back to the online store, and then enter a six-digit verification code.

2. Click the order that you want to submit the return for.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store.

5. Click Request return.

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.